Once your order is placed, Apple provides information on your order by email. The type of email you receive depends on whether you chose to have the items shipped or picked up. If you have multiple items on your order, you may receive additional emails for each item.
Order Acknowledgement Email
The Order Acknowledgement email provides a summary of all the items on your order. If you are shipping an item on your order, the Order Acknowledgement will display the shipping address and a Delivers date link. You can click the Delivers date link to view your order status in online Order Status.
For pickup items on your order, the Order Acknowledgement email will display the Apple Store location. If you have designated someone to pick up your items, the Order Acknowledgement email will also display your Pickup Contact.
Shipment Notification Email
We'll send a Shipment Notification email when the item ships from our warehouse. The Shipment Notification email includes the carrier name, tracking number, and a Delivers by date. You can click the tracking number link to track your package using Apple's online Order Status or enter the tracking number on the carrier's website.
If you purchase an electronic Apple Gift Card, we'll send you an email notification once we send the gift card to the recipient.
Pickup Notification Email
Once your items are available at the Apple Store, we'll send a Pickup Notification email.
To pick up your items, you will need to bring the card used for payment, or the order number and a valid photo ID. If you have designated someone else to pick up your items, they will need to bring the order number and a valid photo ID.
Pickup Reminder Email
We'll send a Pickup Reminder email if all of your items have been available for two days.