You can trade in many different Apple devices for trade-in credit or an Apple Gift Card. If your device isn’t eligible for any trade-in value, you can still recycle it with Apple for free.

Yes, engraved Apple products are eligible for trade-in. If the device was engraved by Apple, its trade-in value won’t be impacted. However, third-party engraving may affect your device’s value.

If you're currently enrolled in the iPhone Upgrade Program and purchasing a new iPhone, you can trade in your current device and apply its value towards your existing loan balance. If the trade-in value is greater than the loan balance, we’ll credit your original payment method or issue an Apple Gift Card for the remaining amount.

If you are not purchasing a new device and trade in your current device for an Apple Gift Card, you will be responsible for your outstanding iPhone Upgrade Program loan.

It depends on the device, model, manufacturer and condition. Answer a few questions accurately, and once we’ve received the device within the specified time frame and verified its condition, you’ll most likely receive the full amount of the estimated refund.

Keep in mind that we need to receive your trade-in device within 14 days of when you receive your new device, and the condition of your trade-in needs to match what you told us.

Yes, the Apple Trade In programme is available on apple.com as well as in all our retail stores.

A Specialist will evaluate your device on the spot, so the trade-in credit you get in the store may differ from the estimated trade-in value you received online if the condition doesn’t match what you described.

On your iPhone, Apple Watch or iPad, go to Settings > General and tap About. On Mac devices, click the  menu and go to About This Mac.

If you’re still unable to locate it, there are a few other ways to find your serial number(opens in new window).

You’ll need the serial number to see an accurate trade-in value for your iPhone, iPad, Mac or Apple Watch.

In some cases, you will be eligible to receive your trade-in value as an instant credit when you choose monthly payments, reducing the order total (the amount to be financed). If your trade-in value is close to the price of your new device, then the remaining amount due becomes too low to qualify for financing. You can continue your transaction by choosing to pay in full, and you’ll receive your trade-in value when the device is received and verified.

If you buy an iPhone, iPad, Mac or Apple Watch with a trade-in and choose to pay monthly with a Flexible Finance Account by Creation, your credit will be applied toward your new device purchase, lowering the amount you finance. After we’ve received your device and confirmed that the condition matches what you described, there’s nothing more you need to do. If the value of your device changes after being inspected, we’ll reach out to see how you want to proceed. If you accept a lower value, we’ll add the difference in value to your Flexible Finance Account balance via an additional draw down. If you cancel your trade-in, we’ll add the entire amount applied as instant credit to your balance via an additional draw down.

Generally it takes 2–3 weeks. Your trade-in device needs to be sent to us within 14 days of receiving your new device. The sooner we receive your trade-in, the sooner we can verify its condition and process your credit or gift card. It may take 3–5 business days for your credit to be processed.

Your trade-in estimate is valid for 14 days after you receive your new device. It’s important that we receive your trade-in within this time frame to ensure that you get the estimated value.

• Here’s how to prepare and package your Apple Watch, iPhone or Android device(opens in new window).
• Here’s how to prepare and package your iPad(opens in new window).
• Here’s how to prepare and package Mac notebooks(opens in new window).
• Here’s how to prepare and package your iMac(opens in new window).
• Here’s how to prepare and package your Mac Pro(opens in new window).
• Here’s how to prepare and package your Mac mini(opens in new window).

• Here’s what to do before you trade in your iPhone, iPad or iPod touch(opens in new window).
• Here’s what to do before you trade in your Mac(opens in new window).
• Here’s what to do before you trade in your Apple Watch(opens in new window).

• Here’s how to back up your iPhone, iPad or iPod touch to iCloud(opens in new window).
• Here’s how to back up your Mac to iCloud(opens in new window).
• Here’s how to back up your Apple Watch to iCloud(opens in new window).

To turn off Find My on your Apple device:

1. Tap Settings.
2. Tap iCloud.
3. Sign in with your Apple Account, if necessary.
4. Turn off Find My.

If you don’t have your physical device, you can turn off Find My via iCloud(opens in new window).

Once you receive your new device, follow the instructions in the trade-in email or trade-in kit on how to transfer your personal data.

Yes. If you bought a new device online with a trade-in or you’re receiving an Apple Gift Card, you can track your status(opens in new window) at any time.

If you haven’t dropped off or shipped your device yet, you can cancel your trade-in by simply keeping your device.

If you’ve already sent us your device, the trade-in can’t be cancelled. However, if you receive a lower revised trade-in value after we’ve inspected your device, you can choose to reject it.

If you buy a new device online with a trade-in and return the new device, your trade-in will be cancelled automatically and in some cases it may not be possible to return your device.

If the condition of your device is different from what you described, we’ll provide a revised value.

If the revised value is lower than the initial estimate, you can either accept or reject it. If you accept it, we’ll continue with the trade-in. If you paid monthly and received an instant credit, we’ll charge the difference in value to the provided payment method. If you paid in full, the revised amount will be credited to your original payment method (or in some cases, via bank transfer). If you reject it, we’ll cancel the trade-in and return your old device.

If the revised value increases, we’ll automatically increase your trade-in credit.

Contact one of our Specialists via chat(opens in new window) or call 0800 048 0408.

You can recycle any Apple device, comparable devices from other manufacturers, small electronics, lightbulbs, batteries, cables, cases, displays, packaging and more with Apple. When we receive your device, it will be thoroughly inspected and assessed for reuse or recycling.

Before you send us your device by post or drop it off at an Apple Store, make sure you have backed up your data. After saving your data, remove any personal data from the device you wish to recycle. You will no longer have access to the device after recycling it with Apple.

If you are sending your old device by post, please note:
Devices that contain batteries should be packed in compliance with all applicable laws, regulations and industry best practices, which typically include the guidelines below:

• Do not send loose batteries.
• Discharge the unit to less than 30%.
• Do not send electronics that are disassembled into parts.
• Do not send electronics with swollen, damaged or defective batteries.
• For whole units, surround the product with at least 6 centimetres of suitable filler material, such as recycled or reused packaging, before placing it inside a corrugated box.
• Send only one device per box.

To learn more about what to do before you hand over your device, visit
What to do before you sell, give away, trade in or recycle your iPhone or iPad >(opens in new window)
What to do before you sell, give away, trade in or recycle your Mac >(opens in new window)

Apple will recycle all portable batteries. To learn more about recycling batteries, the meaning of symbols and labels, good practices for maximising battery life, safe battery handling and the costs borne by producers for battery waste management, visit https://regulatoryinfo.apple.com/regulation1542(opens in new window).

To remind you that electronic devices and batteries can be recycled, they are marked with a crossed-out wheelie bin symbol. Please do not dispose of Apple devices, electronics or batteries in your household waste. Electronic and battery waste must be collected and recycled separately from household waste. This is in line with the EU Waste Electric and Electronic Equipment Directive and Battery and Battery Waste Regulation.