If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund. There are a few important things to keep in mind when returning a product (not purchased in volume) that you purchased online from Apple.
To return an item, please visit online Self Service for assistance 24 hours a day, or call 1800 880 385.
Returns policy
Returns are subject to the . For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return.
How to Return An Item
Ship your item back to Apple
To return an item to Apple, sign in to your online Order Status with your Apple Account and password.
After you’ve signed in, you will see the items on your most recent order. Locate the item that you want to return and click the Return Items link. On the next page, select the item you would like to return and click the Continue button. Note: If you need assistance or do not have an Apple Account, please call 1800 880 385.
Items in your order will be divided into two groups: items that are eligible to be returned online and items you cannot return. For each item that you can return online, you will need to select the item, a reason for the return and whether you’ve opened the box.
Next, verify the return item and the return address on your pre-paid return label. Once you have verified your return details, click the Print Now button to print your pre-paid label and packing slip. Affix the pre-paid label to the outside of your return box. If you have multiple items to return, you may pack them in a single box with the packing slip. Once you’ve submitted your return request, you’ll receive an email confirmation with your return details. Our carrier will contact you within two (2) business days to arrange collection. We recommend using the original packaging if you are returning a computer.