Category

Source

Purpose

Disclosures to Third-Party Businesses

Identifiers

• Apple ID, including information associated with your account such as name, email address, and phone number
• Device identifiers (of the device for which you’re requesting support and from which you have the app installed)
• Case ID / Reservation ID / Order ID
• Analytics identifier

• To provide you the services requested
• For authentication purposes
• To provide support for the device(s) for which you’re requesting support
• To communicate with you about your issue
• To confirm AppleCare coverage and eligibility
• To collect information about your installation of Apple Support

We may make some of your personal information such as your name, email address, device identifiers, and Case ID available to third-party Apple Authorized Service Providers who are troubleshooting your particular issue

Protected classes

Not applicable

Not applicable

Not applicable

Commercial information

Not applicable

Not applicable

Not applicable

Biometric information

Not applicable

Not applicable

Not applicable

Network activity information

Usage information, and other information, such as your internet protocol (IP) address, country, region, language, internet service provider (ISP), referring sources and handoffs, operating system, date/time stamp, and clickstream data

• To provide you the services requested
• To improve the quality of the service

None

Geolocation data

Your location, if you’ve turned on Location Services turned on and if you request to show nearby points of service

• To display a list of Apple stores, Authorized Service Providers, or drop-off locations for your repair
• To provide country and region detection and app functionality

Not applicable

Sensory data

Not applicable

Not applicable

Not applicable

Employment information

Not applicable

Not applicable

Not applicable

Education information

Not applicable

Not applicable

Not applicable

Profile inferences

Not applicable

Not applicable

Not applicable