A Pick-up Point is a convenient location — such as a newsagency, post office or BP service station — where you can collect your Apple Online Store order.
When you’ve selected the item(s) you want to order, you will be presented with the option to "Deliver to Home" or to "Deliver to a Pick-up Point". Click the Pick-up Point option, enter your postcode and select the Pick-up location most convenient to you.
If you’ve previously had an order delivered to a Pick-up Point location, this location will be pre-selected the next time you wish to place an order. You may change this should you prefer to delivery to a different location.
Once you have selected your Pick-up Point location, enter your mobile phone number under Pick-up Details to be notified when your order is ready for collection.
To collect your item(s), you will need to bring your order number plus a government-issued photo ID (such as a passport or driving licence). If you don’t have a government-issued ID you can bring any other photo ID containing your full name (e.g. a student card) along with one of the following: a utility bill, telephone bill, council rates notice, pay slip or bank statement.
If you would like someone else to collect your item(s), select "Someone else will collect these items" in Pick-up Details and provide the requested contact information. To collect your item(s), he or she will need to bring your order number and his or her own ID as described above.
If you decide after you have placed your order that you would like someone else to collect the item(s) on your behalf, there is no action needed on your part. In this instance, the person picking up your item(s) will need to bring your order number and your ID as well as his or her own ID, as described above.
On arrival at the Pick-up Point, the person collecting the item(s) will need to provide their name and signature, and allow the Pick-up Point staff to inspect all forms of ID. The Pick-up Point staff will process this information on behalf of our designated carrier but will not retain this information — except when picking up from a BP service station, where the last four digits of the above ID will be recorded in order to close the pick-up. Our designated carrier will only retain this information to keep a record of who has collected the item(s) and will share this information only with the Apple Online Store.
You’ll receive a notification email when your item(s) becomes available for collection. Please wait for this email before attempting to collect your item(s).
