PRESS RELEASE
25 April 2019
Important notice for certain AC wall plug adapters and Apple World Travel Adapter Kits
Voluntary Recall and Exchange Program
Customers can exchange their affected AC wall plug adapters (above) with the new adapter (below).
Cupertino, California — Apple today announced a voluntary recall of AC wall plug adapters designed for use primarily in Hong Kong, Singapore and the United Kingdom. In very rare cases, affected Apple three-prong wall plug adapters may break and create a risk of electrical shock if touched. These wall plug adapters shipped with Mac and certain iOS devices between 2003 and 2010 and were also included in the Apple World Travel Adapter Kit. Apple is aware of six incidents worldwide.
The recall does not affect any Apple USB power adapters.
For details on how to exchange an affected plug adapter, visit apple.com/ae/support.
Because customer safety is a top priority, Apple is asking customers to stop using affected plug adapters. Customers should visit apple.com/ae/support/three-prong-ac-wall-plug-adapter for details about how to exchange them for new adapters.
An affected three-prong plug adapter is white, with no letters on the inside slot where it attaches to the main Apple power adapter. See website for more details and images to identify an affected adapter.