Apple Payments Inc. Licenses

 

Alaska

For Alaska Residents Only:

If your issue is unresolved by Apple Payments Inc. after first calling (877) 255-5923, please submit formal complaints with the State of Alaska, Division of Banking & Securities. 

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

 

California

California Department of Financial Protection and Innovation

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation:

Department of Financial Protection and Innovation - Consumer Services
2101 Arena Boulevard, Sacramento, CA 95834
Tel: 1-866-275-2677
Email: Ask.DFPI@dfpi.ca.gov

 

Colorado

Colorado Division of Banking

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:

All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: https://banking.colorado.gov/industry/money-transmitters

 

Florida

Florida Office of Financial Regulation

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Tel: 1-800-848-3792

 

Illinois

Illinois Department of Financial and Professional Regulation

For consumer complaints, please contact:

Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
320 W. Washington Springfield, IL 62786
Tel: 1-855-351-2274

 

Indiana

Indiana Department of Financial Institutions

Apple Payments Inc. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

 

Maryland

Office of Financial Regulation - State of Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Apple Payments Inc. (NMLS #1679397) at 1100 N. Eutaw Street, Suite 611, Baltimore, MD 21201, or at 1-888-784-0136. The license status information for Apple Payments Inc. can be viewed on the NMLS Consumer Access website at https://www.nmlsconsumeraccess.org/

 

Minnesota

Minnesota Department of Commerce

You should be aware that fraud may and does occur. Please call (877) 255-5923 to report fraud or suspected fraud in connection with any Direct Payments Service transaction.

 

New York

New York Department of Financial Services

Apple Payments Inc. is licensed and regulated as a money transmitter by the New York State Department of Financial Services. New York customers can direct unresolved complaints to:

Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza Albany, NY 12257
Tel: 1-877-BANK-NYS (1-877-226-5697)
Website: https://www.dfs.ny.gov/complaint

 

Texas

Texas Department of Banking

After first calling (877) 255-5923 for support with a Direct Payment, if you still have an unresolved complaint regarding Apple Payments Inc.’s money transmission activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
Tel: 1-877-276-5554
Website: http://www.dob.texas.gov/

 

Washington

Washington State Department of Financial Institutions

You should be aware that fraud may and does occur, and that fraudulent transactions may result in the loss of your money with no recourse.