Apple and IBM Deliver First Wave of IBM MobileFirst for iOS Apps

• Plan Flight (Travel and Transportation) addresses the major expense of all airlines—fuel—permitting pilots to view flight schedules, flight plans, and crew manifests ahead of time, report issues in-flight to ground crews, and make more informed decisions about discretionary fuel.
• Passenger+ (Travel and Transportation) empowers flight crews to offer an unmatched level of personalised services to passengers in-flight—including special offers, re-booking, and baggage information.
• Advise & Grow (Banking and Financial Markets) puts bankers on premise with their small business clients, with secure authorisation to access client profiles and competitive analyses, gather analytics-driven insights to make personalised recommendations, and complete secure transactions.
• Trusted Advice (Banking and Financial Markets) allows advisors to access and manage client portfolios, gain insight from powerful predictive analytics—in the client’s kitchen or at the local coffee shop, rather than the advisor’s office—with full ability to test recommendations with sophisticated modeling tools all the way to complete, secure transactions.
• Retention (Insurance) empowers agents with access to customers’ profiles and history, including an analytics-driven retention risk score as well as smart alerts, reminders, and recommendations on next best steps and facilitation of key transactions like collection of e-signatures and premiums.
• Case Advice (Government) addresses the issue of workload and support among caseworkers who are making critical decisions, one family or situation at a time, on the go. The solution adjusts case priorities based on real-time analytics-driven insights, and assesses risk based on predictive analysis.
• Incident Aware (Government) converts an iPhone into a vital crime prevention asset, presenting law enforcement officers with real-time access to maps and video-feeds of incident locations; information about victim status, escalation risk, and crime history; and improved ability to call for back-up and supporting services.
• Sales Assist (Retail) enables associates to connect with customer profiles, make suggestions based on previous purchases and current selections, check inventory, locate items in-store, and ship out-of-store items.
• Pick & Pack (Retail) combines proximity-based technology with back-end inventory systems for transformed order fulfillment.
• Expert Tech (Telecommunications) taps into native iOS capabilities including FaceTime for easy access to expertise and location services for route optimisation to deliver superior on-site service, more effective issue resolution and productivity as well as improved customer satisfaction.

“Mobile innovations are driving profound impact on how Citi delivers superior client experiences, particularly those that extend our enterprise expertise all the way to the point of customer contact,” said Heather Cox, Chief Client Experience, Digital and Marketing Officer for Global Consumer Banking at Citi. “There’s terrific energy in our collaboration with IBM and Apple around the goal of equipping our professionals with mobile capability that will create new competitive advantage and enable us to re-imagine how we share our knowledge to improve the quality of life for our clients.”

• Mobile Platform and Enterprise Integration—Leveraging IBM’s global industry consulting expertise, client experience design and enterprise systems integration from analytics, workflow and cloud storage, to fleet-scale device management, security and integration. Enhanced mobile management includes a private app catalog, data and transaction security services, and productivity suite for all IBM MobileFirst for iOS solutions. In addition to on-premise software solutions, all these services will be available on Bluemix—IBM’s development platform on the IBM Cloud Marketplace.
• Supply, activate and manage—Streamlined end-to-end procurement, deployment and lifecycle management—at scale; along with cloud solutions for enterprise security, device management, and data and process integration. IBM Global Financing leasing options and services to allow organisations to keep pace with latest device releases.
• AppleCare for the Enterprise—Providing IT departments and end users with 24/7 assistance for their devices from Apple’s award-winning customer support group, with on-site service delivered by IBM.

For more information regarding the new Apple and IBM solutions, please visit www.ibm.com/mobilefirst/us/en/mobilefirst-for-ios.html or www.apple.com/business/mobile-enterprise-apps/.

Press Contacts
Lucy Linthwaite
IBM Media Relations
lucy.linthwaite@uk.ibm.com
020 7021 8911