Service and support from the people who know your iPad best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy peace of mind when you buy AppleCare+ for iPad.

AppleCare+ for iPad provides expert technical support and additional hardware coverage for iPad, Apple Pencil and an Apple-branded iPad keyboard from Apple, including unlimited incidents of accidental damage protection.1 Each incident is subject to a service fee. In addition, you’ll get 24/7 priority access to Apple experts by chat or phone through getsupport.apple.com.2 Coverage begins on your AppleCare+ purchase date.

AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by New Zealand consumer law. For details, click here.

Apple‑certified service and support coverage
24/7 priority access to technical support through getsupport.apple.com
Get unlimited incidents of accidental damage protection1
Battery service coverage1

One stop for support

Minimise the amount of time you’re without your iPad with Express Replacement Service

Because Apple designs iPad, iPadOS and many applications, iPad is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

Additional hardware coverage

Get unlimited incidents of accidental damage protection1
Get battery service if your battery retains less than 80% of its original capacity1

AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple-authorised technicians. Service coverage includes:

  • Your iPad
  • The battery1
  • Apple Pencil1
  • Apple‑branded iPad keyboard1
  • Included USB cable and power adapter
  • Unlimited incidents of accidental damage protection, each subject to a service fee

Software support

Get direct access to Apple experts, for support using iPadOS and more

Whether you’re sitting in the comfort of your home or office, or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics, including:

  • Using iPadOS and iCloud
  • Connecting to wireless networks
  • Using FaceTime, Keynote, Numbers, Pages and other Apple‑branded iPad apps

Protect your iPad

AppleCare+

You can buy coverage on a fixed-term plan or on a monthly plan that will automatically renew until cancelled.

Monthly

2 yrs

iPad Pro 13-inch (M4)

iPad Pro 11-inch (M4)

iPad Air 13-inch (M2)

iPad Air 11-inch (M2)

iPad, iPad mini

Service fees and deductibles at a glance

Service fees are listed for the latest iPad models. For more details on the latest iPad models, see apple.com/nz/ipad.

Incidents covered

Accessories

NZ$49

iPad

Accidental damage

NZ$75

iPad Pro, iPad Air, iPad mini

Screen damage

NZ$49

Other accidental damage

NZ$169

How to buy

  1. Purchase AppleCare+ with your new iPad.
  2. Or buy it within 60 days of your iPad purchase:
    • On your iPadOn your iPad (go to Settings > General > About, and choose Add AppleCare+ Coverage)
    • Online (requires you to verify your serial number and run a remote diagnostic)
    • By calling 0800-127-753 (requires you to run a remote diagnostic and provide proof of purchase)

See the AppleCare+ terms and conditions for complete product details.

Additional Support

Get support by phone or chat,
set up a repair and more.

Contact Apple Support on 0800-127-753.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app