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29 February 2024
Apple expands Self Service Repair for Mac, adds Diagnostics, and updates System Configuration
Apple today announced an expansion of Self Service Repair for MacBook Pro and iMac models powered by M3, with support available today. Since April 2022, Self Service Repair has given customers access to the same manuals, genuine Apple parts, and tools used at Apple Store locations and Apple Authorized Service Providers.
Apple is also making Apple Diagnostics for Self Service Repair available for MacBook Pro and iMac models powered by M3 in the U.S. early next month. Launched late last year for iPhone and Mac, Apple Diagnostics troubleshooting sessions give customers the same ability as Apple Authorized Service Providers and Independent Repair Providers to test devices for optimal part functionality and performance, as well as identify which parts may need repair.
In addition, Apple is updating the System Configuration process for all Mac models to streamline the repair process and make it more efficient. Mac users will no longer need to contact the Self Service Repair support team to run the final step of a repair, but the team will still be available to assist as needed. The updated process will become available early next month in all countries where Self Service Repair is supported.
Self Service Repair is part of Apple’s efforts to expand access to repairs. Widespread repair access plays an important role in extending products’ longevity, which is good for users and good for the planet. For the vast majority of users who do not have experience repairing electronic devices, visiting a professional authorized repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair.
In the last five years, Apple has nearly doubled the number of service locations with access to genuine Apple parts, tools, and training, including more than 5,000 Independent Repair Providers and a global network of approximately 5,000 Apple Authorized Service Providers.
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