Now you can ask for information, schedule appointments, and even make purchases right in Messages on your iPhone or iPad. Which makes connecting with your favorite companies as easy as texting your favorite people.
If you’re looking up a company in Maps, Safari, or Search, simply tap the Messages icon to send a text. Many businesses also let you start a conversation directly from their own app or website.
Only you can start a conversation. And when you do, the company can’t see personal information, like your name or phone number, unless you choose to share it for appointments or deliveries. Once you delete a message thread, the company can’t contact you again until you start another conversation.
Most often, your conversations will be with a live agent. You might get a fast, automated response for simple requests, but a real person will be available if needed.
If you’d like to make a purchase, you can complete it using Messages for Business. With Apple Pay, it’s even easier because you can pay with just a touch or a glance without leaving the Messages conversation.
Why wait on hold to ask a question when you can simply get a text instead? If you’re too busy to reply at the moment, no problem. You can get back to the conversation when it’s convenient. Scheduling an appointment is easy, too. Because Messages for Business is built into iOS, it can let you know about any conflicts on your calendar.
We’re already working with a variety of innovative companies who want to connect to their customers through Messages for Business. And we’ll be adding many more partners over time.